Schluter®-Systems offers a comprehensive product warranty that covers labor and material. And we stand behind it! For the Schluter®-DITRA-HEAT Limited System Warranty coverage to be in effect, Schluter®-DITRA-HEAT or Schluter®-DITRA-HEAT-TB membrane and DITRA-HEAT-E-HK heating cables must be used in the floor warming installation. You must register here in order to benefit from our complete DITRA-HEAT Limited System Warranty — click the Start Registration button to the right to complete the process.
The Schluter®-DITRA-HEAT and Schluter®-DITRA-HEAT-TB Limited System Warranty is conditioned and will be considered null and void and Schluter®-Systems will have the right to refuse any claims if: (a) the Products have been improperly stored or installed, (b) any Schluter product comprising the system has been altered or otherwise modified in any way without the prior written authorization of Schluter®-Systems, (c) the Products are subject to abusive or abnormal use, lack of maintenance, or use other than that for which the Products were manufactured, and (d) the nameplate numbers have been removed or modified from any applicable parts (wire), and (e) the homeowner/end user fails to return a copy of the completed heating cable tests log with the warranty registration card. Homeowner/end user(s) is responsible to return the warranty registration card with the logs, which may be by mail or www.schluter.com/registerwarranty. (It is AN INSTALLATION REQUIREMENT THAT the heating cable tests log be completed by the installer at time of installation and a copy returned with the registration card. We recommend the original logs be retained by homeowner/end users.)
To qualify for resolution for failure of the Schluter®-DITRA-HEAT-E-HK heating cables within the Schluter®-DITRA-HEAT & Schluter®-DITRA-HEAT-TB Limited System Warranty for ten (10) years, complete “Test 1: Conductor Resistance,” “Test 2: Conductor and Ground Braid Continuity,” and “Floor Temperature Sensors Test”. Completion of “Test 3: Insulation Resistance,” in addition to those listed above, will extend the term for resolution for failure of the Schluter®-DITRA-HEAT-E-HK heating cables within the Schluter®-DITRA-HEAT & Schluter®-DITRA-HEAT-TB Limited System Warranty from ten (10) years to fifteen (15) years.