The Online Services are not directed, nor do we knowingly retain any personal information about any individual under 13 years of age. To the extent permitted by applicable laws, we will securely delete such information from our systems upon being requested to do so by a parent or legal guardian. To the extent permitted by law, we may, however, retain personal information about an individual that is less than 13 years of age where: (i) such individual has purchased a product through the Online Services and cancels such purchase and whereby we must retrieve the underlying product sold to such individual; (ii) such personal information is relevant to litigation or potential litigation; (iii) such individual has undertaken any wrongful conduct or conduct that is otherwise actionable in regards to the exercise by Schluter or its affiliates of any remedy available to them; and/or (iv) such retention is reasonable and otherwise permitted under applicable laws.
The following is a summary of some of the reasons why information is collected in regards to your access of the Online Services:
We may combine or aggregate any of the information we collect through the Online Services, offline, or elsewhere for any purpose.
The following information may be collected when you access and use of the Online Services or certain sections or features of the Online Services:
When you send e-mail or other communications to Schluter, we will use your contact information and whatever other information is provided in your communication for the purposes of our review, processing, redirection, escalation, and response to your comments or inquiries. These can include e-mails sent by you via the “Contact Us” feature to make inquiries or report abuse on the Online Services; e-mails sent to personal recipients and authorized Schluter dealers to share Project Lists; or sharing of Project Lists through social media platforms such as Twitter and Facebook.
“Clickstream Data” refers to information generated by the activity of users on the Internet based upon the websites and/or webpages they visit, links they click (on a website or in a hyperlink embedded in an e-mail or other electronic document) or features and services they use on a website.
Schluter may also provide on the Online Services or in e-mails or other electronic documents links to web pages on the Online Services or on third party websites, and may track the path of these links as followed by the end user.
Schluter uses this information to improve the Online Services, e-newsletters, services and products it offers and to measure the overall effectiveness of our communications with customers and end users.
When you visit the Online Services, your web browser will send data about your computer’s IP address, type of browser or version, and statistics regarding the time spent on the Online Services (and/or on particular webpages or sections of the Online Services) and actions performed on the Online Services (“Log Data”).
Schluter may share information with its affiliates and subsidiaries based in the United States, Canada, Germany, Italy, France, Spain, Turkey and the United Kingdom. Schluter will not share information with any other third party except in the following instances:
In all such circumstances, Schluter will ensure that safeguards are in place in regards to such third parties: (i) to restrict use and further disclosure of personal information by such third parties to what is reasonably required to give effect to the purposes outlined above; and (ii) to prevent unauthorized access to as well as unauthorized alteration, disclosure and/or disclosure of personal information.
We may use third-party network advertisers to serve advertisements on the on the Online Services or other online platforms. Network advertisers are third parties that display advertisements based on your use of the Online Services and other online platforms. Third-party ad serving enables us to target advertisements to you for products or services that might interest you. When you use the Online Services, network advertisers may place and access cookies or other technologies on your device or use web beacons to allow them to collect or receive information about your online activities over time and across different online services and to show you advertisements or content you might be interested in. Please visit http://www.networkadvertising.org in order to learn more about the information collection practices and "opt-out" procedures of third-party network advertisers we may use.
Your information is kept at facilities and on servers owned and operated by third party service providers retained by Schluter that are located in the United States. Moreover, information associated with any online transaction made through the Online Services is stored in our enterprise resource planning system which is hosted in facilities and on servers located in Germany. In addition, we may transfer your information outside the United States to our affiliates, business partners, and service providers located in other countries. By accessing and/or using the Online Services, you consent to such transfer to, and processing in, the United States, Germany, and these other countries.
Cookies and other tracking technologies can serve to recall information previously provided by a web user. A “cookie” is a small text file that may be used, for example, to collect a user’s information about Online Services activity. Cookies may contain identifiers that are transferred to your computer’s hard drive through your web browser to enable our system to recognize your browser. Employing cookies enables the web server for the Online Services to recognize that you have returned to a specific page. This allows Schluter to track the frequency of your visits and to design and configure the Online Services to make it the most optimal experience for you as a user.
Most browsers are automatically set up to accept cookies. If you wish, you can reconfigure your browser’s preferences to refuse all cookies or to indicate when a cookie is being sent. However, if you refuse a cookie, you may not be able to use some of the features available on the Online Services or may need to re-enter previously entered information or selected Online Services preferences.
We have administrative, technical, and physical safeguards designed to protect your information. While reasonable safeguards and security measures are in place to prevent against unauthorized use, access, or disclosure of your information, Schluter cannot guarantee that such safeguards are impenetrable from breaches. You assume the risk of unauthorized use, access, or disclosure of your information that may occur as a result of transmission over networks outside the control of Schluter or access of encrypted information by unauthorized persons.
If you are a registered user, your user information and transaction history may be retrieved through access to your account. The risk associated with the foregoing can be mitigated by using strong a password and changing it frequently. You should take all reasonable steps to secure your account password from unauthorized disclosure and/or use.
“Phishing” refers to attempts made to acquire sensitive information and defraud online account holders. Schluter’s policy is to never request any personal information, including credit card information, passwords, usernames, or other login or financial information through unscheduled telephone calls or e-mails. If you have any doubt as to the legitimacy of any such solicitation, you should take reasonable steps to authenticate the solicitation by calling our customer service number, which is posted on the Online Services. When authenticating a solicitation, please be mindful not to use any hyperlink or telephone number provided in the originating e-mail, as these may also not be authentic.
The Online Services may also contain third party hyperlinks. You acknowledge and agree that we are not responsible for the collection and use of your information by such third parties that are not under our control. We encourage you to review the privacy policies of each website you visit.
Information may be retained beyond the realization of the purpose for which it was originally collected (including, without limitation, completion of any transaction or termination of any account on the Online Services): (i) in regards to transactions effected through the Online Services where such retention is necessary, useful or relevant for internal administrative, accounting, technical and operational purposes (including, warranty management, claim management and actual and prospective litigation); (ii) where the information is relevant to litigation or potential litigation; (iii) where such retention is required to comply with applicable laws and regulations; and/or (iv) where such retention is reasonable and otherwise permitted by applicable laws.
You may correct and update personal information on file with your user account at any time by logging in and making changes under the “Profile” section. Please note that previous information on file will continue to be archived by Schluter.
Deletion of your user account will not automatically result in the destruction of all of your information. We may continue to retain such information to fulfill any outstanding orders, or for archival, security, and/or litigation purposes, or where required by applicable law.
Schluter Systems (Canada) Inc.
21100 chemin Ste-Marie Sainte-Anne-de-Bellevue, Quebec H9X 3Y8
Fax : 877-667-2410